Delivery and Returns

Customer information

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Delivery and returns

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Delivery

If you live locally to us, we would always recommend that you drop off clothing and collect your creation from us directly, to ensure safe receipt.

Alternatively, our creations are sent by Royal Mail 2nd Class Signed For service. The cost for postage depends on the size and weight of the parcel. We will advise of the approximate cost at the time of ordering. We advise that you also post out your precious clothing out to us using this delivery method.

We aim to get your order to you as soon as possible, but as all of our items are handmade, they do take time.

If you require your creation by a certain date, please let us know when placing your order and we will try our best to complete your order by that date.

Returns

As all of our creations are made to order and bespoke to you, and the Keepsakes are made from your pre-loved clothing, we are unable to accept any returns or provide refunds.

We hope you love our creations and are satified with your purchase. However, if your item has arrived damaged or incorrect, then please contact us and we will try and resolve it (as long as we are at fault).

Any damages/errors must be reported within 7 days of the item being dispatched. Please also include images of any damaged packaging. Please do not destroy or dispose of an item as this will affect the likelihood of a refund being issued.

If a return is agreed by us, it must be returned using Royal Mail 2nd Class Signed For service (please keep the proof of postage). All returns must be returned within 14 days of the date they were authorised. Refunds, postage reimbursements or replacements will only be issued once the item has arrived back to us.

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